Returns

Returns accepted within 30 days from the date of receipt.

Returns are easy. Follow the steps!

Step 1: Return conditions #checklist

  • Which have been tried but not worn
  • Which are returned in their original box / packaging
  • The return form must be enclosed with the shipment

Above all, never use the shoebox as a return package. Put the shoebox back in the original packing box (or another one), and tape it! Any missing or damaged shoebox will be charged 2 €.

If you didn't receive the return form with your order or if you can't find it, you just have to download it by clicking on the following button:

Download the return form

CHECK! Verify that the requirements have been met, otherwise, we will not be able to accept your return and the parcel will be resent to you at your expense, it would be a real shame.

Step 2: How to send your return parcel

retour-2-2.jpg

You can return items that do not suit you at your expense by using the carrier of your choice. We recommend that you choose a shipment with tracking and keep the tracking number of the package in case it is requested by the customer service.

Please send your package back to the following address:

VANESSA WU STORE - LOT 232
70 AVENUE VICTOR HUGO
93300 AUBERVILLIERS
FRANCE

TIP! If your order was paid via PayPal, your return fees can be refunded. 

ASK FOR A REFUND >

Step 3: Refund

The return processing will depend on the carrier and the delivery time chosen. Once the parcel delivered (you can know it with the tracking number that the carrier gave you), it will take about 3 days to us to process your return and proceed with the refund. You will receive an automatic email once the refund has been made.

DONE! The refund will be made via the payment method used during the order, and will be visible on your account within 3 business days.

Please note that the costs of delivery shall be refund only if you return all of the ordered items and within the limit of the costs of standard delivery.

> No news of your return?

If the tracking number says that the parcel has been delivered and you do not have news of your refund after 5 days, do not hesitate to send us a message indicating the parcel tracking number so we can locate it. 

Exchange

echange2.jpg

You wanted to make an exchange? Just follow the classic return procedure and then place a new order! If you chose the standard delivery, the shipping costs of the initial order are refunded if the entire order is returned.


Follow us on Instagram

Free delivery
with DHL Express*

Secure payment
SSL Secure

30 days to return
Returns accepted within 30 days from the date of receipt

Customer service
From monday to friday (UTC +1):
shop@vanessawu.fr

+33 (0)1 76 58 04 54